SUMMARY

As an IT Operations Support Specialist, you will be responsible for tier 2 level support for a global IT infrastructure, platforms and applications. You will work with a wide variety of the latest and best in class technologies, collaborate with some of the best in the industry. You thrive in a fast paced, dynamic environment.

RESPONSIBILITIES

The ideal candidate will:

  • Tier 2 troubleshooting on wide range of incidents, ranging from web services, platforms, infrastructure, network, security, telecom and applications.
  • Provide technical guidance and assistance to Tier 1 support.
  • Work closely with or escalate to Tier 3 groups including System Administrators, Security, DevOps, etc.
  • Create and maintain SOPs (standard operation procedures).
  • Identify potential systems problems and escalate to internal or external teams for resolution.
  • Continuously develop and improve on technical aptitude, service knowledge
  • Participate in special projects as required.

REQUIREMENTS

  • Exceptional troubleshooting skills in several of the following: Linux/Unix/CentOS, MS Windows Server 2012/2016, Cisco networking/routing, shell bash scripting, PowerShell scripting
  • Strong understanding of networking including TCP/IP, routing, LAN and WAN.
  • Highly motivated with a keen sense of ownership, autonomous, detail-oriented, highly organized, and quick to adapt to changes.
  • Is an agile learner.
  • Computer Science degree, technical certificate or similar training / certification.
  • 3+ years similar experience
  • Excellent English communication skills, both verbal and written.
  • Ability to work on a rotational shift basis, on weekends, and outside of typical business hours.

Desirable Skills

  • Experience providing remote support for end users and systems
  • Experience with applications based on Java, JEE, MSSQL, MySQL
  • ITIL® Foundation certification.