SUMMARY

The Enterprise Applications Specialist will be part of a team that supports and maintains our mission critical applications including Call Center, CRM, and corporate applications.

RESPONSIBILITIES

The ideal candidate will:

  • Provide tier 3 technical support for all applications under the Enterprise Applications umbrella including contact center, BI, CRM, ERP, etc.
  • Work with application owners and users to define application requirements, locate viable solution alternatives, implement, test and support the selected solutions
  • Provide analysis and problem definition for production issues
  • Conduct application testing as new deliverables are received from vendors
  • Write documentation to describe application installation, operating procedures and application objectives
  • Participating in an on-call support rotation to provide technical support
  • Able to perform implementation, updates or patching after hours
  • Implement best practices in application systems and network security
  • Willing to learn new applications and technologies
  • Drive continuous performance improvements: identify and implement process & procedures that improve the effectiveness of users
  • Provide technical guidance in existing and new projects
  • Optimize application database performance by reviewing resource intensive queries

REQUIREMENTS

  • 5+ years experience administering Windows 2003/2008/2012 Server, Active Directory, LDAP, IIS
  • 2+ years experience configuring and maintaining common Unix services such as Apache, MySQL, Postfix or Sendmail
  • 2+ years experience with SQL with ability to optimize queries, stored procedures, jobs and database performance
  • Solid understanding of: networking protocols, TCP/IP
  • Exceptional troubleshooting skills, with the ability to research and solve technically challenging problems in complex environments
  • Ability to work well under pressure
  • Demonstrated ability to manage multiple tasks and competing priorities
  • Ability to analyze, diagnose, suggest and implement process changes
  • Extremely organized with a strong attention to detail
  • Strong interpersonal skills and the ability to work in a team environment
  • Excellent verbal and written communication skills in English
  • Related education/certification

Assets

  • Experience implementing, administering and supporting enterprise class application, BI, CRM, ERP
  • Experience with to basic automation and scripting: bash, perl ,shell, powershell, etc
  • Experience with any of the following: Contact Center applications, NICE IEX Workforce management, Moxie Customer Interaction Management (CIM) & Knowledgebase, VPI call recording, MS Dynamics AX, MS Dynamics CRM, SAP, Tableau, Strongview, VMWare, Remote Desktop Services,